Friday, May 3, 2013

Paranoia Redeemed?

Although I'm still not keen on doing a lot of ordering online, especially as of late, I do have to commend Amazon for being quick on the draw and refunding my credit card over an order.

As my entry from April 28th was about Strangefolk, I decided to use my credits tonight. Little did I realise, Amazon had kept my credit card on file from my February order (and March post). Under normal circumstances, (one would think) credit card information normally isn't kept on file. Considering the amount of trouble retailers are getting in to with hackers and the like. The problem is, your card is there under the secure lock box the retailer has. That way, it makes it a smoother transaction into completing the order.

My run in tonight, was the simple fact a digital download (Lore) not only quickly saved to my computer, it was simultaneously submitted to my Visa. The second I saw my invoice sheet on the screen, I had one of those "aw... she-yit..." moments. Nothing was asked about how I wanted to pay. My card on file was proof enough I'm legit in wanting the music.

Yes, I'm more than willing to pay, but I have these credits that are sitting, and would prefer to use those before I start making spontaneous purchases. I willingly support the music, but sometimes you need a little help in the billing department (thanks my friends who bought me the gift card as their own thank you! :-D).

Needless to say, I scoured the help department, found my answer (chatting online) and in the little pop up, gave the synopsis of my problem. One, two, three, I am done; I got a link in the chat saying to submit my gift card and other credits information, and the second that is completed, my credit card will be refunded and I can go on my merry way. The $8.99 spent will come out of the gift card.

So I can't thank Amazon enough for being prompt about their service. They didn't tell me to go screw since they have my credit card, they more than willingly helped me out by applying credit where it was deserved.

Maybe next time I'll be more careful and make sure I have my ducks in order before I go make another purchase...