"With just a hint of mayhem" | "We want you, Big Brother"

Talk about things and you get answers. 

Kind of.

My mom got a generic email the other day from Comcast regarding changes they are making (or made) to customers with voice accounts. 

Just like I mentioned in my last post, Comcast started verifying phone numbers... well... they now talked about confirmed it. 

The email is as follows: 

Subject: Important updates about your Xfinity Voice service

We're making some changes to your home phone service

Staying connected to friends and family is as important now as it's ever been –– and we hope Xfinity Voice has allowed you to stay in touch with those who matter most. Today we’re writing to let you know about a few changes to your service.

Verified Caller ID is here to help protect you

This week we introduced an enhanced Caller ID feature. Now you'll see the word "Verified" or its abbreviation, "[V]," next to some incoming calls and on your call log, voicemail, and X1 TV screen. This means the call is coming from a phone number we are able to verify. This enhancement will help protect you against robocall scams and telemarketers.

We're proud to be at the forefront of customer protection with Verified Caller ID. For more information and a list of all the ways Xfinity Voice is helping you stay secure, read our Help and Support article here.

Xfinity Connect app and Voice2Go feature is going away

We constantly assess our features to ensure we’re delivering what customers want most, and after a careful evaluation, we’ve decided to discontinue the Xfinity Connect app and Voice2Go feature as of April 20, 2021. You can still conveniently access your email and voicemail, as well as manage your call features and settings, from anywhere with the mobile-optimized Xfinity Connect web portal at connect.xfinity.com. To learn more about these upcoming changes and how to use third-party email clients to access your email on your mobile device, click here.

Thank you for trusting us with your home phone service. We appreciate having you as an Xfinity customer.

I linked what I could within the email, so the "click here" goes to the right pages. 

But interestingly enough, you talk about something changing, and it's possible you get a confirmation some how that it's true. It's just some times, the change affects other things that people may like and choose to use, and they take it away. 

I've never used the mobile features Comcast offers, as it's not the main accounts I use for everything. My mom is the main user, so she has the email and such, but I'm just using it for wireless service at this point. Plain and simple. I don't use the house phone to call people... who do I call? No one. I only watch a few hours of TV a week on the cable box. I've been streaming more, so that is why I'm more WiFi then Voice or TV. 

Whatever works. 

Until our community gets rid of Comcast in a couple months... the contract is up and they've been rumbling for a couple years they are going to completely ax the service and make people get their own stuff. All because the community listens to the snowbirds rather than the full timers. Snowbirds are tired of paying for services every month when they only come down and live in their unit for half a year. They are charged all year but don't use anything. They don't want to deal with that anymore, but since it's a fee that comes included in the community amenities, they have to pay for it. The full time residents vocalize that they hate paying for the snowbirds (prices keep jumping up), but they also want to keep services... at a more friendlier cost. Where full time residents are actually here year round, they get the brunt of the bad situation. Snowbirds have it easier. Year rounders want to use the amenities but don't want to keep shelling out more money to subsidize people who aren't here all the time. It's not fair. So.. the board is like "we're gonna raise our costs, get rid of stuff and work with the snowbirds", essentially giving the middle finger to the people who live here every day. Among other challenges, it's a bit of a crazy situation. 

Anyway, thought I'd share some updated cable news! 

Enjoy! 

Cheers;

See also (aka post title came from here):

• David Bowie "Big Brother"